Cancellation and Refund Policy

Last Updated: October 6, 2026

This website, www.knowledgetreasures.com, and the Knowledge Treasures apps are owned and operated by Knowledge Treasures LLP (LLPIN ADC-6550), a Limited Liability Partnership registered in India under the Limited Liability Partnership Act, 2008, with its registered office at 14/727, Ekkaparamba, Thadapparamba, Kuzhimanna, Ernad, Malappuram 673641, Kerala, India. In this policy, “Knowledge Treasures”, “we”, “our” and “us” mean Knowledge Treasures LLP.

Try before you buy

Every package has free material you can open before paying, with no account needed. Please try it, and read the product page, so you know exactly what you are buying.

No cancellation

Our products are digital and open the moment your payment succeeds. Because of this, an order cannot be cancelled once the payment is complete.

No refund for a change of mind

We do not give refunds because you changed your mind, did not use the product, bought the wrong package, or did not get the result you hoped for in an exam.

When we do refund — in full

• You were charged twice (or more) for the same order. We refund every extra payment.
• You paid but never got access, and we are unable to fix the problem for you. We refund the full amount.
• Money left your account but the payment failed. Your bank or Razorpay usually returns this automatically within 5–7 working days. If it does not, contact us and we will sort it out.

How to ask for a refund

Email sales@knowledgetreasures.com or WhatsApp +91 85929 88081 with the email address you paid with and, if you have it, the payment ID from Razorpay's receipt. Once a refund is approved, the money goes back to the same card, UPI or bank account you paid from within 5–7 working days.

Help with access

Any trouble getting in or using your app, message us — a real person replies, usually within an hour during working hours. Most access problems are fixed the same day.